Nick Bush


  • Email
  • Phone
  • (416) 270-3804
  • Location
  • Toronto, Canada
Work Experience

2018-07 — present

Conversational Designer at [24]

[24] is one of the largest customer experience providers with a focus on AI-powered chatbots and automated voice systems.

Designed, implemented and maintained chatbots and voice user interfaces for Fortune 500 clients

Owned the design of conversation flows and user intent guides

Created client-facing knowledge base performance reports and provided tuning and optimization recommendations

Contributed to each step of project delivery: from data-driven natural language model creation to grammar writing

Gained working knowledge of multiple types of interfaces (voice, chat, knowledge base) built using various tools and methodologies

2013-11 — 2017-12

Project Lead at Moonray Studios:

Moonray Studios specializes in digital media, from interactive productions for broadcasters (web/mobile) to original independent PC games.

Conceptualized and wrote successful funding proposals for Debris ( and several other projects, raising $1.7M in the process

Wrote the interactive script for Debris and oversaw voice recording and technical implementation into Unity

Worked with medical professionals to create a mainstream game (Debris) that portrays an empathetic representation of psychosis

Helped design, build and launch other projects such as George of the Jungle: Owie Owie, Freaktown Defenders and Apptui

Worked with top Canadian broadcasters like CBC and Teletoon to deliver coproductions on time and on budget

2012-01 — 2012-08

Technical and Marketing Documentation Specialist at Side Effects Software:

Helped design, develop and launch a new web service (

Independently created and maintained all service documentation for professional users

Built and implemented several pages using HTML, CSS and Django

Learned basic Python programming to assist web developers with Django implementation

Provided support for beta testers and initial customers


2008 — 2013

University of Waterloo

Bachelor: Rhetoric and Professional Writing - Digital Arts Communications specialization


Conversational Design (Advanced):

Chatbot/Voice Interface Design

Natural Language (Grammars, NLTK)

Interactive Writing (Ink, Twine)

Professional Writing (Advanced):

Technical Writing

Long-form & Creative Writing


Funding Proposal Development (Intermediate):

CMF Experimental Stream

OMDC/Ontario Creates


Game Development (Intermediate):




Web Development (Intermediate):




  • English
  • Native speaker
  • French
  • Fluent